bt21's Privacy Policy

When you register with bt21 and when you use our services, we may collect various types of information. This information is divided into two main categories: personally identifiable information and non-personal information.

A. Personally Identifiable Information

• Full name and username
• Email address
• Date of birth (for age verification)
• Residential address
• National ID card or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket account numbers)

B. Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Site visit times, page views, and navigation patterns
• Gaming activity and betting history
• Cookies and session data

C. Identity Verification Documents

• Copy of national ID card
• Copy of passport (where applicable)
• Proof of address documents (utility bill or bank statement)

bt21 collects your information through several methods. Each method is operated transparently and securely.

Direct Collection

You directly provide us with information when filling out registration forms, at login, during deposits or withdrawals, when contacting customer support, and during the KYC (Know Your Customer) verification process.

Automatic Collection

When you visit bt21.cam, our servers automatically record certain technical information. This includes your device's IP address, browser information, and page view logs.

Collection from Third Parties

We may also collect necessary information from identity verification service providers, fraud prevention service providers, and payment processing partners.

bt21 uses your information only for specific and legitimate purposes. We never collect unnecessary information and do not use collected information beyond its stated purpose.

Main Uses

• Account registration and management
• Processing deposits, withdrawals, and financial transactions
• Identity verification and age confirmation (enforcement of the 21+ policy)
• Fraud prevention and ensuring security
• Providing 24/7 live chat support
• Implementing responsible gambling policy
• Sending relevant promotional messages (only with your consent)
• Meeting legal and regulatory obligations
• Improving service quality and analysing user experience

bt21 applies industry-standard technical and organisational measures to secure your information. Our security framework operates on the following levels.

Technical Protection

• All data transmission is secured by SSL encryption (SSL/TLS)
• Stored data is protected by AES-256 encryption
• Firewall and Intrusion Detection System (IDS)
• Regular security audits and vulnerability testing
• Two-Factor Authentication (2FA) facility

Organisational Protection

• Only authorised personnel can access personal information
• Mandatory data protection training for all staff
• Complete logs of data access are maintained
• Rapid response plan in the event of a data breach

Data Retention Period

Your personal information is retained for as long as your account is active. Even after account closure, information may be retained for the applicable period required by legal obligations and fraud prevention needs. After that, all information is securely deleted or anonymised.

bt21 does not sell your information to third parties. However, in certain circumstances, limited information may be shared with trusted partners.

Legitimate Grounds for Sharing Information

• Payment Processing: Information required to complete transactions via bKash, Nagad, and Rocket
• Identity Verification: Approved verification service providers for the KYC process
• Fraud Prevention: Service providers for detecting suspicious activity
• Legal Obligations: In response to a court order or a lawful request from a legal authority
• Technology Service Providers: For managing hosting, cloud storage, and technical infrastructure

bt21.cam uses cookies and similar tracking technologies. These improve your browsing experience and ensure the functionality of our services.

Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and operating the core functions of the site. These cannot be disabled.
• Performance Cookies: Help improve our services by analysing site usage statistics.
• Functionality Cookies: Remember your preferences (language, settings) and provide a personalised experience.
• Session Cookies: Automatically deleted when the browser is closed.

Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may cause some bt21 services to not work properly. See your browser's "Help" section for managing browser cookies.

As a user of bt21, you have certain important rights over your own personal information. We respect these rights and are committed to helping you exercise them.

Your Core Rights

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If your information contains any errors, you can request that they be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (unless there is a legal obligation to retain it).
• Right to Restrict Processing: In certain cases, you can temporarily pause the processing of your information.
• Right to Data Portability: You can request to receive your information in a structured, machine-readable format.
• Right to Object: You can object to certain types of information processing, including the sending of marketing messages.
• Right to Object to Automated Decision-Making: You can object to decisions made through a fully automated process.

Contact Us to Exercise Your Rights

To exercise any of your rights, contact our support team via 24/7 live chat or by email at [email protected]. We are required to respond to your request within 30 business days.

bt21 strictly provides services only to individuals aged 21 or older. We do not collect personal information from minors and they are not permitted to participate on our platform in any way.

Age Verification Process

• Providing a date of birth at the time of registration is mandatory
• Age is confirmed through a government-issued ID during the KYC process
• In cases of doubt, additional proof of age documents may be requested
• If it is found that a minor has registered, their account is immediately closed and all information is deleted

If you find out that a minor is using our platform, please notify us immediately at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

For the operation of bt21's services, your information may in some cases be transferred internationally. Such transfers are always conducted with appropriate protective measures in place.

Protective Measures

• The data protection laws of the recipient country are reviewed before any transfer of information
• Clauses in line with international standards are included in data processing agreements
• Data processing agreements have been executed with cloud service providers
• Transferred data is protected by the same encryption standards

For more details about international data transfers, you may contact our support team.

bt21 may update this privacy policy from time to time. If changes are made, we will notify you through a special notice on the website and update the "Last Updated" date.

In case of significant changes

• A special notice will be displayed on the website
• You may be notified directly via email
• You will be informed about the changes after you log in

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat: available from any page on bt21.cam